Privacy Policy

ARNAILO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services:

• Contact details — including your name, address, billing address, shipping address, phone number, and email address.
• Financial information — including credit card, debit card, and financial account numbers, payment card information, transaction details, and other payment details.
• Account information — including your username, password, security questions, preferences and settings.
• Transaction information — including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel.
• Communications with us — including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information — including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information — including information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you — including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services — including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers — including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties — .

How We Use Your Personal Information

We may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services — to process your payments, fulfill your orders, send notifications, process purchases, returns and exchanges, arrange for shipping, and create a customized shopping experience.
• Marketing and Advertising — to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements.
• Security and Fraud Prevention — to authenticate your account, provide a secure payment and shopping experience, and detect possible fraudulent or illegal activity.
• Communicating with You — to provide you with customer support and to maintain our business relationship with you.
• Legal Reasons — to comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• With vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, or to protect or defend the Services and our rights.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• Right to Access / Know — you may request access to personal information that we hold about you.
• Right to Delete — you may request that we delete personal information we maintain about you.
• Right to Correct — you may request that we correct inaccurate personal information we maintain about you.
• Right of Portability — you may request a copy of the personal information we hold about you.
• Right to Opt out of Sale or Sharing for Targeted Advertising — depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information.
• Managing Communication Preferences — you may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails.

Security and Retention of Your Information

• Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Children's Data

• The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Changes to This Privacy Policy

• We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at [email protected] or at: